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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

cPanel

Accessing cPanel Webmail

Cpanel Account Managing Access

Having Problem Access to cPanel?

Control Panel

How to install CyberPanel

Fix high server load and memory/cpu consumption of clamd ( ClamAV )

How to install DirectAdmin

How to change your server IP address in DirectAdmin

DirectAdmin Installation guide

DirectAdmin (User Level Guide)

Legal Information

Terms of Service (TOS)

Acceptable Use Policy (AUP)

Recommended URL Submit

Email Hosting Questions

Why am I getting Server Response: '554 : Recipient address rejected: Relay access denied'

What is the maximum size of email that can be send out?

Does you have anti-spam and antivirus protection for the emails

What spam RBL or Black List are you using

I have an email that is too huge for me to download using my email software, what should I do

File Transfer Protocol (FTP)

Which Client do I need to use for FTP

Steps to FTP Upload or Download

I have uploaded my images but it appear as broken links, what's the problem

My firewall does not permit me to FTP to my domain server, what should I do

Database and PHP

I get "mysql_connect(): Client does not support authentication protocol requested by...

Where do I get PHP/MySQL Information and Configuration

How to Disable Register_Globals in Linux PHP

PHP Safe Mode and Open Base Dir

PHP Errors and Browser Cache

Sales Enquiry

Can I know extra IP for my service?

Does TemasekTech provide $1 Hosting?

What sort of support does TemasekTech provide?

Does TemasekTech provide any auto-installer scripts on the shared hosting?

Is there any sitebuilder software, we can use?

China Shared Hosting Questions

No ICP Requirement?

If I want to get ICP license, is it possible?

What website content is Not Allowed?

Can I have dedicated IP for my China Shared hosting domain?

Is it Real that I can use the China Shared Hosting account right away after I sign-up?

Payment Option

Common issue encounter on hosting

How to Disable the WordPress Cron (wp-cron.php) for Faster Performance

Apache failed to Start after upgrade inside Directadmin