Our core support is via Client Portal Support ticketing system. Average respond timeframe is within 30mins and is available 24/7 round the clock including Public Holiday.
More detail on our Support Service, please logon to http://www.temasektech.com/support.html
PS: For VPS and Dedicated Server customers, we do provide 24x7 Duty office number for Emergency Case only. (eg. Server Down, OS reload and Urgently need to Reboot of Server only)